NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing. The use of extra beds other than the number booked will attract an additional tariff.
We welcome children of all ages to our property. Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. A complimentary porta-cot can be supplied for children under the age of 2 years. Guests are required to supply linen for this cot and must be set up by guests. Steps and balconies need to be taken into consideration before booking (particularly in Salt One & Salt Three). Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around fireplaces, stairs, balconies, roads, driveways, bunk beds and all areas of the property and surrounds are the sole responsibility of parents/guardians and Salt at Shoal Bay accepts no responsibility.
Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.
STRICTLY NO SMOKING
Smoking on the property indoors is strictly prohibited. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
Units must be left in the condition they were in upon guests' arrival. Excess cleaning fees up to $500 may apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the unit upon your arrival. Please immediately report any damage which occurs during your stay.
MOVEMENT BETWEEN UNITS
Movement of furniture within units and also between additional spaces is strictly prohibited. All items or furniture (indoor or outdoor) are exclusive to that particular unit and must not be moved between the three spaces. In the case of multiple bookings across our three spaces, movement of any items belonging to that unit (ie. furniture, plates, cups, cushions, linen, utensils etc.) will incur additional inventory checks and housekeeping fees up to $500. If you have a large booking where extra items are required (and a function is approved in writing by management) Salt at Shoal Bay can supply you with hire company contact information. Any damages/excess cleaning caused by the movement of items or furniture will be deducted from the bond.
LOST OR DAMAGED KEYS
Please note- This is the guest's responsibility and an additional $150-$300 will be charged to your card for lost or damaged keys. If guests lose keys or lock keys inside the property and require access, a security call-out fee will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes, re-keying is required costs will be calculated based accordingly and charged to the guest.
Guests and their visitor's actions, conduct and safety are the responsibility of the Guests. We do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.
OTHER THINGS TO KNOW UPON ARRIVAL
Our cleaning job is outsourced to the professional Airbnb cleaning company, we take protocols to ensure the cleaning quality is satisfied by our guests. However, as humans we sometimes make mistakes, if they missed cleaning any area please take a photo and let us know. We will send them back to rectify any issues. We will not compensate any guests who request compensation after check out.
Upon arrival please inspect the place and take photos of damages (wall/furniture damage, small scratches we can fix it) you find and send them to us IMMEDIATELY. We take good care of the places, the cleaning company takes videos every time after guests checkout. However, they could miss reporting damages/issues from the previous guests, so please take photos for your reference.
We do our best to attend to all maintenance issues as and when we are notified during typical work hours. However, we note that during the following days and times, we will not be able to confirm any type of callout unless it's urgent: Weekends (Fridays 4 pm - Monday 10 am) Public Holidays Outside work hours (after 4:00 pm - before 9 am Monday-Friday)
We will do our best to respond to all requests for repairs within 24 hours and organize a tradesperson within work hours. We will not compensate any guests who request repairs/callouts during the above timeframes as it is very difficult to source tradespeople during the above-mentioned hours.